I have enjoyed this site for 2 years. I have suggestions for people with embroidery machine and software questions. Provide enough data with initial request so we know if we have the knowledge to help you.

1. I need help with NAME PROBLEM (be specific rather than general).

2. My machine brand and model number is.

3. My machine can receive designs by special card, thumb drive aka flash drive,
cable direct to computer, or Reader/writer box or other.

4. My software is name and version number.

5. My machine embriodery level and profficiency is. less 6 months, 1 year, moderate, lots.
Less experience more involved answer.

6. My computer profficiency is. Very important to know.

We are not mind readers so we need at least enough data to know where to start to try and help you.