Sometimes if the babbin case is not in properly the needle will hit the case.Have you taken the bobbin case out and reinserted it? Is the needle bent?
Good luck
Anne

Hope you find someone who can fix your machine. I dropped a needle down in the needle plate and it got jammed. Hope this hasn't happened to you. Shirley

Just some idle thoughts, is the needle in the center position, is it "up there" as high as it will go in the needle holder (screw might have come loose), have you tried turning it off and recalibrating, that seems to straighten out a multitude of things. Don't throw it away just yet, someone will come up with an answer. Linda

Have you checked with the singer futura groups on yahoo- there are 2 that I know of which have experts. There are so many issues from timing to needing a new bobbin case. Obviously, if needle is hitting metal something is wrong so I would not use it till checked or and expert gives advice at yahoo.

May I ask where you are? I could find out where you can take it ..If you are anywhere near me I would come by and look at it for you..:)

I have the Singer XL400 and love it. One tip I have that 'might' help is: Make sure the dial on your machine is on "E" for embroidery. If it's a bit off..it will not embroidery correctly and the needle will not be alined properly. And make sure your bobbin case is sitting properly.
I hope something works for you and you're embroidering in no time at all.
Hugs!!

Do try the Yahoo groups. You'll be surprised at how helpful they are! Hope they can help you & it's a quick fix!

Sorry you've had to put it away for now, Sherry. Do let us know when you find out what the solution is, please.

Sherry this is awful i know that if my machine was not working correctly i would be devastated how you find a remedy soon...sooi

sent you a PM

Sherry, I hope you come right very soon. Sarah.

I have only just seen your post, I have seen on Ebay were you can somtimes get the outer housing for some makes of machine, if it seems like it will come out to be replaced, i am sure some makes will and some wont. but another thing springs to mind and that is the timeing on the machine, if you have made the machine get stuck, it can send the timeing out, this is the very precise movement of the needle picking the undr tread up at the right moment. if you think it may be this, you do need a macanic. Hugs Pam

I found out what is wrong with my Singer Futura, it's the timing and according to Singer it will cost $200-$300 to fix it - um, kidding right???? That is almost 1/2 the cost of the machine. Since warranty expired and youtube coming to my rescue - I'm going to attempt to fix it myself. I sure got the lemon off the assembly line, first something in the wheel broke (that was still under warranty) and now the timing ....... I continue to be ....... a dissatisfied customer. Babysitting grandsons today so won't be home until after 7pm - but I am going to give it my best shot. Kind of scared to do it but I can't afford to have it fixed. :(

Wow that is awful. where do you live? Timing here at my friends shop is $45.00 on a regular machine and complete tune up is only $64.95 which includes the timing. Small Emb. machines are $79.95 includes timing and large Emb. machines are $99.95 which includes timing. Sounds like you are getting ripped off. I am assuming you live out of the USA. UGH Hope you can find someone a lot cheaper. I think I saw a video maybe on youtube that shows you how to do the timing yourself. Hugs and best wishes. Judy aka nanabs

Sherry, don't give up. Here is a link for a repair manual for this machine. $15.00. I have it and it is crystal clear with instructions for timing.
http://www.tradebit.com/DL/T120403114406-9993 Good luck Carol

Sherry, you said you are NE FL, I am in SE AL, Dothan actually, and I have to go to Ft. Walton to the repair person for Viking because no one here does my machine. I don't know if he will work on Singer. We do have a Singer shop here (tho they told me they just use the name and sell Brothers now) but I think they work on Singers. My friend had a Futura that stopped working and the Singer shop told her it was a nice boat anchor!! She hasn't been able to get the computer portion to work at all and isn't worth the $$ to repair. I don't know if the Dothan Singer can help, but worth a phone call. Also, Derryl's sew center here. They have been here for 20+years might be of some help. Linda

I hope you will be able to sort thru all your machines troubles with all these lovely cuties helping you and supporting you. Best of luck!!***

Here is a link for Singertexas that sponsors one of the yahoo groups that Jim is on. She has a timing manual for $20 that is just about timing. I am going to order it as well. Carol

ok I forgot to add the link. Carol

I've been following the machine woes & it is so sad. We pay a fortune for these machines & after we buy them, often we are on our own or pay another fortune to have them fixed! This has been very bad PR for Singer, and rightly so! Seems the Singer name no longer stands for what it used to. Hope you get some help!

Hope you get it going soon! Good luck!

Take the embroidery unit completely off and reattach it, i have to do this sometimes to reset mine. Can't hurt to try
Bev

Thought I would repost this..Maybe some of us in the USA could get some of the work done for you..Let me know should't be too hard to do

Sherry-
When do you need your projects done by? Is there anything special you need on the coffee-cup coasters or is it to have a coffee-cup? How many do you need? Do you need them in sets of x number? I might be able to help with these, but all the rest is beyond me.

The place I bought my machine from is local. I live in Georgia. They are the nicest people who own it. They sell Babylocks. But he is authorzed to repair them. But he does all other machines also. He did have Singer, HuskyLock, and even my regular sewing machine Kenmore, ect.... People from all over comes to their shop. Maybe you have someone local like this. I hope you get your problem fixed. If you need more ifo PM me. Peg

All the best for tonight. I hope you solve the problem. Be sure to let us know. A day away with the grandkids may be just what you need. Shirley

Have you tried replacing the needle. It may be slightly bent. It doesn't take much to bend the needles. They aren't made like they used to be.

Joann's Fabrics that has a sewing center in it (they are run separately from the main store) will help you. I took mine there. Don't listen to Singer. They just want you to send the machine to them. The Viking Sewing centers sell Singer and will service them.

UPDATE: Info from the singer futura yahoo group. There is a gentlemen there that has done a manual on timing, others have gotten it and was able to fix their machines themselves. Told hubby about it and he ordered it for me and told me that it was at least something he could do since he couldn't buy me a new machine right now. Such a sweetheart! Anyway, it is an immediate download but since he had to do it with his credit card they have to call him for the information, they don't take the info online. So waiting for them to call so that he can give them the info - not sure how long that will take but figure that will be my weekend job in between taking care of the horses. He did say it was the timing - timing being off will make the needle go down like that ..... I can do this! I have contacted the people that have ordered items and they are all fine with waiting, they just feel bad for me because they know the problems I have had. Anyway, thank you from the bottom of my heart to all of you for your support and love. To the ones that offered to try and finish up my projects, words cannot describe how that made me feel! I am just bubbling over with love and respect for each and everyone of you. I will keep you posted as to how things go. Many many hugs to you all! ~Sherry~

I'm so sorry to here about how bad singer is at one time it was one of the best..I'm just so happy that the shop we got my pfaff is one of the best in Tucson. I know that they work on all type.