I just wanted to update you regarding my software problems: I have finally heard back well sort of: The lady from the shop here will come over & try to get it to work & her rep will have to get help from somewhere in the States. I have had this same suggestion from a fellow cutie that her shop may be able to help sew I asked if it was the same USA store but my lady didn't know. Isn't it a small world..... who knows maybe it IS this cuties store (where she shops). Thanks again for your support & information ladies I really needed it! Hugs Loralye