It sometimes depends on the version of the software that the design was created in. If it was created in a newer version, then you're machine may not be able to read it without an update. Hugs. Nan
W

Exactly as mrskiki says, so i use Wilcom and open it in first the same format (pes) and resave or if I still can't get it, I download the hus version and convert to version 1 or 4. Go to products then Truesizer! Welcome to Cute!

See you got your reply, just wanted to say WELCOME to cute. I use the embird program and do as cfidl (Christine) has mentioned.
Good Luck
Michelle in Montreal

thank you soo much for the advice will try it,

could the designs be bigger then your machine will take. your machine will not display them if they are.

As already suggested, the design may have been created with a later version of software. I simply re-format these to an earlier version---I use Pulse Ambassador or My Editor.

Looks like you have received the two answers I would have suggested...design too large or the version the file was saved in...hope it is one of the two and you get your problem resolved...if not, repost and let us know that these did not solve your problem....and Welcome to Cute!