Community / Chat /
17488
by mnladyus 04 Feb 2013 ( edited Feb 08'13 15:44 )
+36

Update on my Dollar Stitch renewal.

I contacted them not to renew my membership on Feb. 19th and I got a note saying. (Your account has been deleted. It will not renew you.) I'm paid till the 19th, how can they delete my paid account until the 19

Comments (12)
67271
by bevintex 04 Feb 2013
+5
They do what they want. You have been deleted and there is nothing you can do about it. I had a bad experience with them and their customer service and would never have an account there again.
Bev
1 comment
by bevintex 04 Feb 2013
in their words:

P.S. Please refer to our terms of use page about canceling your subscription for our services, if you cancel your subscription with us, it will auto delete your entire account on our website, and thus, you will no longer be able to download, so, DO NOT cancel your subscription to our site until the day you are ready to leave our website, and you are done downloading. No refund will be given for existing time remaining on your account
2350
by sewist1 04 Feb 2013
+5
They have done this to many people and apparently continue to do it even though their practice was publicised on this cuties and other groups.
11271
by pcteddyb 04 Feb 2013
+5
As you will find, you are not alone. Not a company I will do business with again.
109774
by crafter2243 05 Feb 2013
+8
In a way you are lucky, because if they would have automatically renewed your account and you would have contacted them that you did not intent to renew, they would have kept your money AND closed your account. Not a very user friendly company and I would discourage anyone to do business with them.
4 comments
by bevintex 05 Feb 2013
They will contact you soon and give you an opportunity to renew with their latest offer. What a joke. No Thanks.
by mooie24 05 Feb 2013
you getting the emails as well then lol..
makes me laugh !! they will never get a another penny from me !!
by bevintex 05 Feb 2013
they also asked me to donate for a family member who had medical bills.
by mooie24 07 Feb 2013
I got that too.. did make me chuckle.. im suprised that as I got banned they still like to send me begging emails how strange ??
20276
by mooie24 05 Feb 2013
+4
I have had the same problem with them.. so sorry but would not recommend them either, I only Enquired about the renew and got deleted
they kept my money and closed my account, just after taking my money,
I do believe they are also cute members, perhaps if they see so many of us making the same negative comments, they may look at there terms.. until then steer clear is my best advice.. P.S. this is the only company I have ever had any problems with !!!!!
Big hugs
33986
by ansalu 05 Feb 2013
+3
When I have seen thier promotion I was sometimes tempted to create an account. All the bad experiences I've read here about their special "kind of service" was holding me back. Thanks for saving me money ;o)
Greetings, Bettina
PS: Don't forgett to be careful also with swedemb! Needed 4 weeks to get my money back from paypal (have paid designs and never get them; no reaction to my mails except that they canceled my order without refund the money!)
2408
by stillbehind 05 Feb 2013
+3
I,too, have a bad taste in my mouth with Dollar Stitch. I ordered and received 2 free CD's. I was only to pay for shipping and handling. Both CDs came in the same plastic case (which was broken) and came in one mailing envelope. I was charged twice for shipping and handling. When I e-mailed to inquire why the double charges, I was told by their son Steven, that it was considered 2 handlings! Then later when I went to their Yahoo site I discovered that I was banned from the group!! I guess I should have sent them a "Thank You" note. Never again will I go to their site. I don't care what they are giving away!
Ellen in Las Vegas
2 comments
by bevintex 06 Feb 2013
Well he did have to use 2 hands,maybe that is why it was considered 2 handlings. lol
by mooie24 07 Feb 2013
Too funny bev lol..
7199
by lyns 05 Feb 2013
+3
Just to add my two cents worth... This is my second year with Dollar Stitch and I've been very happy with them. Lyn. xx
3 comments
by bevintex 05 Feb 2013
That may be because you have never tried to cancel.
by sewist1 06 Feb 2013
Wait till you no longer wabrt to belong. See what happens then.
by crafter2243 07 Feb 2013
Lyn you will not have any problems as long as you are a member, but when you cancel make sure that on the date you do that you no longer want to download, because from the moment you cancel the downloading stops no matter how much you have paid for. Since they automatically renew you really have to be be aware of dates.
4436
by 1ladyb 05 Feb 2013
+6
Have you tried to get into your account? If you can't I would definitely let them know that you are paid till the 19th. I would not deal with these people ever again either. They are not honest. Probably the best thing to do is just forget the couple weeks you are due because they will raise a fuss for you and they don't use nice words when they let you know who is the boss of their site.
26714
by mary51 06 Feb 2013
+6
Thank you for the warning!
12500
by anangel 08 Feb 2013
+4
Consider yourself lucky, and chalk up the few days $ loss, as experience worth the cost! The owner of Dollar Stitch was a member of a Yahoo group I belonged to quite some time ago, and she was constant with stories of family issues of health or legal problems, needing money, so go to my site and make a donation for my low, low price designs.
I have a tender heart for anyone going through difficulties, but after reading the continuous tales of woe, I had to wonder just how much was true or fabricated for financial reasons. A lot of it sounded too farfetched!
Hugs, Angel
11220
by bonnetgirl 08 Feb 2013
+2
When you sign up you are told if you cancel it will be cancel right away. I would rather cancel took right away then wait and try to get a renewal you didn't want.
Hugs Joann