I also had a new Futura and it was nothing but problems,sewed beautifully but would not embroider.bad tension problems. Mine went back for a full refund. I would return it.
Bev

I love my 1974 Singer Futura Sewing machine, but Ive heard nothing but bad about recent machines....So sorry....

If you broke needles, you may have damaged the bobbin case. It is way too easy with the Futura to ruin a bobbin case with one broken needle. Take it to a qualified repair shop. If they have to replace parts, you may want to return it. I found that my machine lasted for years after the initial bobbin case broke. I think it lasted so long because I changed the needle often and I babysat the thing for every stitch.
If you decide to keep it, make sure you read the manual and all help files as you learn your machine. Once I figured the machine and its quirks out, I enjoyed it. Good luck!

I hope you bought it from a reputable dealer...my advice...take it back.

Think I would be returning to the shop for assistance