I have been having issues with my sewing program freezing & I have been without it since last Tuesday. I have been suffering serious with-drawl. I have been on the phone to the Janome center & have left messages many times & today she called me back ( she emailed me too but that didn't work) & went into my pc & upgraded my program & said this one is flawless & now I am back up & running I am so excited to have it back again that I just wanted to share the news with you! Thank to the cuties who tried to help me with this too! YEH IT WORKS