Community / Embroidery /
109774
by crafter2243 30 Nov 2013 ( edited Dec 02'13 05:10 )
+39

11/30/2013 Awesome Customer Service.

I just recently started to purchase designs from Threads and Scissors. Since they have a wonderful sale going I was a bit over enthusiastic and double ordered 2 of the designs on different dates. I figured oh well my mistake and when one gets multitude of designs for as little as $ 1.25 one should not complain about their own mistake.
2 days later I received an e-mail from them saying that they have noticed the duplicate orders and asked if I intended to order two and to let them know. I answered telling them that it was my mistake. The same day I received an answer that my PayPal account was credited for the amount. Now that is customer service.

Comments (13)
8230
by rachap 30 Nov 2013
+9
What a great report. Sure makes you want to buy more from them,doesn't it!!??
57675
by rescuer 30 Nov 2013
+8
Wow! I have loved my experience with them...but this is truly awesome customer service!
Thanks for sharing the good news with us.
67271
by bevintex 30 Nov 2013
+8
These are the kind of companies I like to do business with,the ones who care about their customers. I'm glad you had a good experience with them and that you told us
Bev
743327
by gerryvb 30 Nov 2013
+7
that's service indeed and very kind too :)
173695
by cfidl 30 Nov 2013
+7
Excellent! Thanks for letting us know!
158718
by jrob 30 Nov 2013
+6
Thank you for sharing a good experience. I always like to do business with that type of person. ;)
169064
by 02kar 30 Nov 2013
+4
Thanks for letting us know. I hope this good word spreads and lots of Cuties make orders there.
78119
by lidiad 01 Dec 2013
+1
That's great customer service!
Thank you for letting us know.
Hugs, Lidia
21593
by lulu07 01 Dec 2013
+1
Great to know, I am still waiting for answers to 2 different websites....had a problem with one and haven't ordered from them again..thanks for the info.
18268
by darlingwife 02 Dec 2013
+2
That's awesome customer service. Don't see much of that anymore!
360671
by noah 02 Dec 2013
+1
wow love that company hugs
255054
by airyfairy 02 Dec 2013
+1
Customer service indeed. Nice to hear this. Sarah.
5172
by muffy 02 Dec 2013
+1
Had the same thing happen to me....figured since it was my mistake I wasn't going to ask for my money back on the one $1.00 design set. When they found out I only wanted one set they credited my Pay Pal account.
Muffy :)