299559✽
The nightmare continues! The cupboard folks called to tell us they were bringing the new doors & the handles & they would fix 4 drawers that had been done incorrectly! YEH I was so happy...............emphasis on the word WAS.
He came he brought no doors said they were damaged so they had to be redone again! He did the handles & left another sawdust mess everywhere for us to clean up! & he drilled new holes into the 4 drawers & covered his mistakes up with white stickers!.................I am so tired of this it is stressing me out! I have no idea how to fix any of this
Comments (16)
158718✽
Make a picture and send it to his boss. Tell him they will need to put new fronts on the destroyed drawers. Just keep making them do it over until you are satisfied. Be sure and tell the owner that you want to be a good customer and give them shining reviews, but it isn't happening yet.
3 comments
What she said...plus add in that your friends keep asking about your kitchen and if you are pleased with your cabinets....that might get some action.
I have taken pictures to show & your right I will have to keep complaining until they get it right. It is so sad that I am @ that point.........no one likes to complain about these things but I really have waited all of 30 years to get this kitchen & I honestly don't think that I should have to settle for second best. right now the only review they would get from me would not be good except for the counter guys they did a fantastic job............
Never settle.
145791✽
Question Were these people on Angies's List? From all my reading you have been through an enormous amount of problems. Can you complain to the Better Business Bureau. Like Jerrilyn says take pictures and go to the OWNER OF THE BUSINESS he needs to know what kind of work these guys are pawning off on you, What ever happened to THE CUSTOMER IS ALWAYS RIGHT & SATISFACTION GAURANTEED? enough is enough/ Lillian
1 comment
I am thankful we have not paid it off yet, I don't believe that we will until they fix everything. I have been told to complain to the BBB by another friend of mine, & will keep that in my back pocket until they have completed the job. I don't want to risk them making things any worse then they are. It is exhausting! What should be a dream is not & it falls on them to fix this. I just hope they fix it all soon.
62461✽
Sure hope things start to go better. You shouldn't have to accept bad quality work.
1 comment
Thank you I don't think we should have to settle either it just isn't right.
169064✽
Stand your ground and take heart. It will get done. I agree. Show the owner your pictures. I am sure he will not be happy to see what you are being put through. White stickers! Is he crazy?
1 comment
Thank you Karen I do hope you are having better luck then we are. I have taken pictures & hubby has called 7 left a message with the owner. ~hugs~
23282✽
I can imagine, you just have to mean business, now that's awful. I hope they will stand behind their work Loralye!
1 comment
me too thank you for your support Sharon, ~hugs~
318555✽
by
dragonflyer
25 Jun 2014
+3✽
Do not settle and DO NOT PAY!!! Perhaps there is a local TV station that runs consumer problems in your area...that would get their attention!
1 comment
we have called & left a message for the owner to call us so we can voice our concerns with him & I have taken an extra step & have a few photos of what they have done & the mess they have left as well. I hope that when he calls I can get his email (if he has one) & I will send him the pics. Hopefully he will stand behind his company name & have this fixed properly
18140✽
You hang in there and be strong! Tomorrow I get new tile and carpet on Saturday. I hope all goes the way promised. Hugs to you, Suzanna
1 comment
I hope that everything goes exceptionally smoothly for you on both counts! ~hugs~
52686✽
by
shirley124
26 Jun 2014
+2✽
Hang in there my friend. Keep at them until they do EVERY THING right. DO NOT pay them any more money until it is done right. Do as others have said and send pictures to the boss. Hope all is done to your satisfaction soon. Hugs Shirley
1 comment
Thanks so much Shirley for the encouraging words. I do believe that we will do our level best & stick to our guns & hope that the boss calls with some encouraging words for us too! ~hugs~
35301✽
If you have a friend who is an attorney, you might ask him for help sometimes just a letter politely written with an attorney's name is all it takes. Of course this is a last resort, but it worked for us when they messed up the house we built and they were hoping we would walk away from. Sorry your saga still continues.
1 comment
wow I am glad that it worked out well for you. Building a home is a very stressful endeavor. I do hope that the owner calls & assures us that all will be well. ~hugs~
10494✽
I hope you haven't paid them. That is the way to get quality work. Pay when the job is done right.
1 comment
Nope only paid half down & we have since read the contract again & it says the job is finished when the customer is happy. I am not so the job is not done yet
25169✽
by
snowbird42
26 Jun 2014
+2✽
they say good things come to those that wait so i really really hope bad things come to those who have caused all your problems(i dont mean personal harm i mean businseswise.)....soozie
1 comment
LOL thanks Soozie I needed the chuckle! ~hugs~
299559✽
well Ladies I have to thank each one of you for your support & wonderful advice! I have just had a call from the owner & he assures me that they will be here on Wednesday next week & he will fix the doors & the drawers too! He said he wants us to be happy with the job so they will do whatever it takes! I hope that this is the case next week. we are so close
255054✽
Have only just seen your post. I HOPE that all will be finished on next Wednesday. It has certainly gone on for long enough. Hugs Sarah
1 comment
Thanks Sarah, me too. ~hugs~
360671✽
Well we will wait till next Wed. for the next run on Lor. cupboards lol hugs
1 comment
Here's hoping! ~hugs~
1941✽
by
Patricia109
27 Jun 2014
+2✽
All that sawdust could have been use to 'hide' the new holes! Saw that trick on a TV DIY show some years ago. Maybe he doesn't watch TV.
:-) {That was to make you smile!}
Best of luck and prayers are with you.
:-) {That was to make you smile!}
Best of luck and prayers are with you.
1 comment
Thank you Patricia you succeeded I do have a smile on my face. ~hugs~
85867✽
looks as if ALL THAT COULD GO WRONG DID GO WRONG.. Hope it all turns out well. Kay
1 comment
I think we are nearing the home stretch finally. Thanks Kay, ~hugs~