I am happy you got it sorted! That is so difficult to pay for repair and not have it done right. I hope it all works perfectly now.
Enjoy your day!

I hope all of your problems are finally solved. Good for you for standing up for yourself. Sometimes things just get all mucked up in trying to get resolved. I'm happy yours is finally sorted.

hi i will do a happy dance for you enjoy what we do best play with our machines

I am glad to hear your problems are finding their end and hope your machine works right now.
Bärbel

I am so glad you stuck with it and hopefully the machine will be working perfectly. Be careful not to get dizzy doing your happy dance. HA, ha

Good for you!!! We have to stand for ourselves because no one will. Doing the happy dance with you!!!!!!!!

It is called righteous anger and good for you for standing up and demanding that the wrong be righted. Enjoy stitching.

Yeah, you won!

Don't know where you live but to bad you don't know my repair place as they are so good. I took my machine in and he looked at it and fixed it for free and show me how to do it myself. Had problems with my machines screen (computer sewing/emb. machine), (Screen had a mind of it own) took it in for a reg. check up also at the same time upgraded and now have had no problems with the screen. Hope you have no more problems. Happy Stitching

well you are very smart because we never give up right lol
i hope you can use your machine alott now
i hope to see new emb things from you
hugs Sonja

Well done Chris, if it isn't right keep on sending it back until if is fixed permanently. I hope you didn't have to keep on paying everytime it was being repaired!! Having a good service technician is paramount isn't it? My sewing machine repair man is Maarten at Thorpe's Sewing Machines in Hunter Street, Newcastle. I've been using him ever since I've been here and he is worth his weight in gold.

Good on you and as the cartoon says "Never ever give up!" Love Chris

I know you will be happy it's back, but personally I think they should have given you a new machine. I know it's stressful when my machine is gone for a day it's like I have lost one of my children. I hope now for you that everything will be okay,/Lillian

Good for you!!!! I had a similar problem with my Janome 11000SE...It was sent to Janome three times in four months! Janome sent me a new machine and that one also had to go back to them twice in the next three months!!! So, they sent me another new machine...and that one also had to be sent back to them...all three new machines had the same problem...I don't think they knew how to fix it...I believe it was a software problem and they didn't want to acknowledge they had a problem...my girlfriend also bought the same machine when I bought mine...hers also had the same exact problem...bottom line...after three new replacement machines and ten months of aggravation I returned the machine to my dealer for a complete refund...The big silver lining in that cloud...I found the Baby Lock Ellisimo and bought it...if I had not had so many problems with the Janome 11000SE....I would never have been able to buy the Ellisimo...and it is the most fantastic machine ever...I would buy it again!!!! Wishing you good luck with the second machine my friend!

Good for you to stand up for yourself. You will be back to embroidering in no time. Hugs Sarah

Can I ask What machine make and model gave you so many problems? And is the 2nd one the same brand?

Doing the happy dance with you:))hugs Carolyn

Good on you for being so persistent. I'd have gotten annoyed with them and tried somewhere else much sooner I think! Last week I lost the presser foot that I use for my work on the Juki quilting machine. Went to the shop where I bought it and get it serviced and they gave me a new foot for free. There are some good people around.