Has anyone had the same problem with Golden needle designs as I am having

Last Wednesday i opened an account with them and ordered three items from their sale, the order was paid by pay pal and i received the pay pal payment invoice.
I was expecting instant download but nothing arrived from the Golden needle company.
I went into my account but found no designs for downloading. After waiting 24 hours i contacted the company and received an apology stating that the order had not shown in their accounts. but that this could be due to high demand caused by the sale. and that they would rectify the problem.
I then received designs i had not ordered and did not want. I contacted them again telling them that the problem had not been resolved. I received a request from them for more information about my order and so made copy and pasted the order number from the pay pal invoice and also the titles of the three design sets i had ordered and the format i wished them to be in.
I received a free gift from them but still no complete order.
I contacted them again today informing them that i will open a dispute with pay pal and request that is no designs are received i would ask for the return of my money. I have taken into account the time difference and been patient but there has been no reply from my last two E mails.
I am now wondering why they do not acknowledge my request for my designs but have received the money for them.
Yes I have checked the spam folder just in case but there is nothing in there.
Any advice would be very welcome as I cannot afford to phone them.
I will certainly not recommend any one to purchase from this company.