Oh dear, I am so very sorry! I had so hoped that it would work perfectly for you. I hope they fix it soon!
Hugs

By written I hope it was a email. Think I would have been on the phone to sort out. Thinking of you with this problem

I wouldn't be happy either Sarah. It must be frustrating to wait so long and then have it come back with additional problems, right here at christmas time too. Feel bad for you.

Well, yuk! Hope this gets straightened out! I wouldn't be happy either.

So not fair! You have already been waiting so long for this machine. How could they return it to you when it was not fixed. I hope the head office finds a way to help you our and quickly.

How awful!! Don't they guarentee the repairs? They are suppose to make sure the machine is in tip top shape before they release it. Hopefully you will get results fast. Suzanne

How frustrating. I hope for you that it will be solved soon.

I have had a letter back with a couple of things to try. Tomorrow is another day...

I share your pain. Good luck.

Oh Sarah. How unfair this is. I would think that the dealer would have tested it properly before releasing it to you. I hope you get satisfaction from Bernina soon. This does not sound like they way they normally operate their business. Maybe they could lend you a machine till yours is fixed properly. Hugs, Mary

so frustrating, especially when Christmas is coming and probably you need to sew lots of gifts. Hope it clears out soon

Crummy Buttons!!!....I feel your pain!...hoping you get quick resolve....

Sorry.

When I was looking at buying an embroidery machine I watched a store owner using a Bernina Machine and she had the thread in a funny place on the table. Short story - try different threads and try them in different positions around your machine to see how each thread behaves and in what position they behave best.
Good luck

I hope you get fast answers and your machine back to normal. It's just not right to happen this time of year! Maybe they have a loaner machine, that would be nice.

Sarah when my machine is returned from the dealer it has a piece of fabric with the needle in it. The fabric always has been stitched on. There is also a card with information as to what has been done with the service and if anything has been replaced then the dead bits are in a plastic bag for me to take away. When I was last at the shop I use there were about 6 machines in the shop itself and I was told that each of them were not stitching properly. The shop was testing each machine with the thread that was sent with the machine and the shops own quality thread. There is a lot of cheap thread about which machines don't like. Have you tried a new needle? Right hope something works for you and you get back to working properly as you are used to

Hope everything works out and they can do something, after all your not a novice you do know what your doing..

Really sorry to hear this. I only have Bernina and they are usually so reliable. You live so far from Jo'burg that spares must be really hard to get hold of. Hope that these problems are fixed very soon.