29726✽
Has anybody ordered fabric from Alley Fabris?
I have given them the benefit of the doubt but am now getting a bit cranky.
First order delayed by death in family.
Second order ended up in customs in Spain. Finally got a replacement but some items crossed off order as sold out. I them had to ask for a credit as it wasn't done by them at the time.
Third order place 30th Nov no sign it is even being processed.
I have contacted them twice about the third order no reply.
After the second one DH said give them a miss but I thought give it one more try.
Just wondering if it is just International orders they are bad at. Or if I am just unlucky.
Comments (6)
67271✽
I have but I am in the states, Never had any problems and have asked questions that were answered promptly. Sorry to hear you aren't getting the same level of customer service
109937✽
by
crafter2243
14 Dec 2014
+5✽
I have ordered twice from them with no problem. Here again I live in the States.
29726✽
I am still waiting for a reply from my second Email to them. I had ordered fabric with Christmas gifts in mind and a new grand baby due in 4 days. Having to re think ideas.
8230✽
How did you pay for your order? Sometimes the only recourse is to go to whomever you paid through and have them work on it for you.
29726✽
Well I have just cancelled my order. I checked on Paypal and the order hadn't been processed.
As I haven't had a reply to the previous 2 Emails I decided to cancel.
Pity as I really wanted that fabric.
As I haven't had a reply to the previous 2 Emails I decided to cancel.
Pity as I really wanted that fabric.
115809✽
by
asterixsew
15 Dec 2014
+2✽
I have just had a similar experience. I contacted them and said I wanted a refund and received one rapidly. I too wanted the goods but that's life and all was well in the end. Hopefully you will find the fabric elsewhere
1 comment
I am so disappointed as the price is good $3.99 a yard and on the whole the fabric is quite good. Not top quality but good. I just think they are not well organized and hoping it is just teething problems and they will get better.