I would love to have service support like that. Every time I have a problem no matter how small, I have to load my machine up & take it to the dealer, an hour's drive each way. I don't think I've ever gotten any help over the phone! Happy sewing!!

That is a rare dealer! However, I do agree...never buy a machine from a "big box" store or any other store that doesn't service them! And talk to folks that have gotten a machine there to see just how good the service & help are.

Also, our dealer does the machines that were purchased from her first. But she can walk you through your problems on the phone, she spoils us rotten, I told her that is why most of us have machines. We are sew blessed.

I have no problem paying a bit extra to my dealer (over some online sites) for a machine as I know she always has my back.

Good advice. My local dealer is fabulous I hope he continues to be so for a very long time!

Good advice. I have an excellent dealer too. Advice by phone is good and when I make an appointment for a much needed repair (seldom) or regular service he makes the time to help me out the same day as he too has his shop a 2-3 hours each way from where I live. So I can choose: sit, chat, have coffee, admire (and buy) new accessories, in short behave like a kid in a candy store, or go shopping in the town and spend my money on books or kitchen gadgets. Guess what, I have a good assortment of feet, needles. :)

Great advice. I keep telling the young ones and the not so young ones to always buy your machine from a dealer and not a supermarket set up.
My dealer is fabulous. He had given me instant service, over the phone help and good quality work over many years.
I met him at a craft show (and many others that I will not go to) and his attitude to me at the show is what made me go to him for a service when I found that I couldn't trust the people I had been to previously.
He won me over with the first service and has been fabulous ever since.
Anyone in the Sydney Australia (or further afield) who wants a referral/intro to an honest reliable dealer, send me a PM.

So true Caroline. My dealer Maarten at Thorpe's Sewing machine and repairs shop in Hunter Street, Newcastle, is just the best sewing mechanic around. I love the feeling of going into the shop and there is always something to stir the imagination! Love Chris

Great advice. I had what I thought was serious problem with my embroidery machine recently. I took it into my dealer and he fixed it while I was in the shop. Thank goodness it was just a adjustment. And he only charged me peanuts. lol

The number one reason not to "save money" by buying on the internet. You won't, long term. The repair guy really doesn't want to service your machine if you could have bought it from you and you didn't. (Unless, of course, you have relocated.)